Terms of Service

The applicable terms for booking, payment and use of Caolín's website and services.

This website is operated by Caolín. Throughout the site, the terms "we", "us" and "our" refer to Caolín. Caolín offers this website, including all information, tools and services available from this site, to you the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, users who browse the site, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before you access or use our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

When you book an appointment for a surgical or cosmetic preliminary examination, consultation or treatment at Caolín, whether by online booking, by telephone or by visiting the clinic, we ask for various information: name, address, mobile number, e-mail and CPR number (the Danish civil registration number), so that we can identify you unambiguously and fulfil the statutory duty to keep patient records.

A surgical preliminary examination costs DKK 800. This amount is deducted from the price of the operation, provided that the operation is booked immediately after the preliminary examination. A cosmetic preliminary examination is free of charge.

The following applies to operations: 20% of the full price of the operation must be paid within 5 days of booking. 80% of the full price of the operation must be paid 30 days before the operation. If the operation is booked within 30 days, the full amount is payable within 5 days of booking.

In the event of late payment, interest is charged in accordance with applicable legislation.

Operations/treatments may be cancelled or changed up to 30 days before the scheduled date of the operation, in which case amounts paid are refunded. In the event of cancellation, rescheduling or change later than 30 days before the scheduled date of the operation, amounts paid on account for an operation/treatment that has not been carried out are refunded with the exception of a charge of 25% of the price - and this only on presentation of a medical certificate. Cancellation, rescheduling or change later than 30 days before the scheduled date of the operation, without a medical certificate, is not refunded.

Caolín reserves the right to postpone the operation right up until the time of the operation and, if necessary, to cancel the operation entirely. This may apply in force majeure situations such as power failure, strike, weather conditions and illness among staff, without this giving rise to any claim against Caolín. If the operation is cancelled by Caolín, Caolín will return the amount paid on account if so requested. Non-attendance, or cases where the patient has not met the agreed criteria on the day of the operation, for example insufficient weight loss, fasting or failure to stop smoking, with the result that the operation has to be cancelled, is not refunded.

The full price for cosmetic treatment is paid after the treatment has been completed at the clinic.

By agreeing to these Terms of Service, you represent that you are of the age of majority in your state, province or country of residence, or that you are of the age of majority in your state, province or country of residence and have given us your consent to allow a minor in your care to use this website.

You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You may not transmit any worms or viruses or any code of a destructive nature. Any breach or violation of these Terms will result in the immediate termination of your Services.

We reserve the right to refuse service to any person for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This website may contain certain historical information. Historical information is necessarily not current and is provided for reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.

The prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We cannot be held liable to you or to any third party for any modification, price change, suspension or discontinuation of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.

We have done our best to display the colours and images of our products, as they appear in the store, as accurately as possible. However, we cannot guarantee that your computer monitor's display of colours will be accurate.

We reserve the right, but are not obliged, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may choose to exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services that we offer. All descriptions of products or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue offering any product at any time. Any offer of a product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information or other material that you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or delivery address. If we make a change to or cancel an order, we may attempt to contact you via the e-mail and/or billing address/telephone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You undertake to promptly update your account and other information, including your e-mail address and credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.

For more details, please review our Refund Policy.

We may provide you with access to third-party tools which we neither monitor nor have any control or influence over.

You acknowledge and agree that we provide access to such tools "as they are" and "as they are available", without any warranties, representations or conditions of any kind and without any endorsement. We assume no liability for your use of optional third-party tools.

Any use of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are offered by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

Certain content, products and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or the accuracy, and we give no warranty and assume no liability for any materials or websites of third parties, or for any other materials, products or services of third parties.

We are not liable for any harm or loss in connection with the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you enter into any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party concerned.

If, either at our request (for example competition entries) or unsolicited, you send creative ideas, suggestions, plans or other material, whether online, by e-mail, by post or otherwise (collectively, 'comments'), you agree that we may at any time and without restriction edit, copy, publish, distribute, translate and otherwise use those comments in any medium. We have no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we, at our sole discretion, find unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any party's intellectual property rights or these Terms of Service.

You agree that your comments may not infringe any right of any third party, including copyright, trademarks, privacy, personality or other personal or proprietary rights. You further agree that your comments may not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be another person or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and for their accuracy. We assume no responsibility and disclaim all liability for comments submitted by you or any third party.

The submission of personal information through the store is governed by our Privacy Policy.

There may occasionally be information on our website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if information in the Service or on a related website is inaccurate, at any time and without prior notice (including after you have placed your order).

We assume no obligation to update, change or clarify information in the Service or on any related website, including, but not limited to, price information, unless required by law. No specified update or refresh date applied in the Service or on a related website should be taken to mean that all information in the Service or on a related website has been changed or updated.

In addition to the other prohibitions set out in the Terms of Service, you are prohibited from using the website or its content: (a) for unlawful purposes; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in a way that affects the functionality or operation of the Service or of a related website, other websites or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or of a related website, other websites or the internet. We reserve the right to terminate your use of the Service or a related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that we may from time to time remove the Service for indefinite periods or cancel the Service at any time without notifying you.

You expressly agree that your use of, or inability to use, the Service is at your own risk. The Service and all products and services delivered to you through the Service are provided (unless expressly stated otherwise by us) "as they are" and "as they are available" for your use, without any representation, warranties or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement.

In no event shall Caolín, our directors, officers, employees, affiliated companies, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages, whether based on contract, tort (including negligence), liability or otherwise, arising from your use of the Service or of products procured by means of the Service, or for any other claim related in any way to your use of the Service or a product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) published, transmitted or otherwise made available through the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Caolín and our parent company, subsidiaries, associated companies, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising out of your breach of these Terms of Service or of the documents they incorporate by reference, or your violation of any law or of the rights of a third party.

In the event that a provision of these Terms of Service is deemed to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted under applicable law, and the unenforceable part shall be deemed to be severed from these Terms of Service, and such a determination shall not affect the validity and enforceability of the other remaining provisions.

The obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our website.

If, in our sole judgement, you fail to comply, or if we suspect that you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or we may accordingly deny you access to our services (or any part thereof).

If we fail to exercise or enforce any right or provision of these Terms of Service, this does not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules that we have published on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the party that drafted them.

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Denmark.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of changes to these Terms of Service constitutes acceptance of those changes.

Questions about the terms of use should be sent to us at marc@fredcaro.com.

Our contact details are published below:

CAOLÍN
info@caolin.com

FredCaro A/S, Jægersborg allé 14, 2920 Charlottenlund, Denmark
TEL: +45 2333 4332
CVR: 44669315
VAT: DK44669315